Information We Collect
The information we collect depends on how you interact with the platform and the services you use.
- For Sellers (Account creation required)
Sellers must create an account to list their products, manage their orders, and access the platform’s selling features.
- Identification information – name, company name, email address, phone number, and physical address.
- Verification data – identity documents or other supporting documents required for account validation.
- Financial data – payment-related information, including the registration fee of 200,000 FBU.
- Account content – information regarding products, offers, orders, and transactions associated with the seller account.
- For Buyers (Purchases without an account)
Buyers can make purchases without creating an account, but certain information is still required to process and deliver orders.
- Delivery information – name, address, telephone number, and any other information necessary for the delivery of orders.
- Communication data – messages exchanged with our support team or with sellers regarding an order.
- Automatically collected information
When you browse the platform, certain technical information may be collected automatically to improve your experience.
- Browsing data – IP address, device type, browser used, pages viewed, and actions performed on the site.
- Cookies – files used to analyze platform usage, store certain preferences, and facilitate your navigation.
Use of your information
We use the information collected to provide, maintain, and improve our services, while ensuring a reliable and seamless experience on the platform.
- Platform operations – managing accounts, publishing products, processing orders, and enabling the normal use of our services.
- Logistics and delivery – organizing order preparation, tracking, and handover to buyers.
- Security and verification – check accounts, prevent fraud, and protect users against abuse or suspicious activity.
- Customer support – responding to user inquiries and providing 24/7 support.
- Service improvement – analyzing usage patterns to improve the platform, including its interface in French and Kirundi.
Sharing your information
- We do not sell or rent your personal data to third parties.
We only share your information in specific and limited situations, when necessary to provide our services, meet our obligations, or protect our users.
- Between Buyers and Sellers – certain information necessary for processing the order, such as the delivery address or contact details, may be shared with the relevant seller to ensure the proper execution of the transaction.
- Delivery Partners – we may share information essential for delivery with logistics providers to enable the fulfillment of orders.
- Legal Requirements – We may disclose certain information if required by law, requested by a competent authority, or necessary to protect our rights, our users, or the security of the platform.
Data Protection and Security
We implement technical and organizational security measures to protect your information against loss, misuse, unauthorized alteration, and unauthorized access. These measures include, in particular, access controls, internal management practices, and safeguards appropriate to the sensitivity of the data.
However, no method of electronic transmission or storage is completely infallible. We therefore encourage you to use a secure password and remain vigilant when sharing your information online.
Your Rights
You have several rights regarding the personal information we process about you.
Right of access and rectification
You may request access to your personal data and ask for the correction of inaccurate, incomplete, or outdated information.
Right to deletion
You may request the deletion of certain information about you, subject to legal or contractual obligations that may require us to retain it.
Cookie management
You can limit or disable cookies via your browser settings, bearing in mind that certain features may be affected.
Changes to the Privacy Policy
MANU reserves the right to modify this privacy policy at any time to reflect changes in our services, practices, or applicable legal requirements. Any updated version will be published on the platform with a new update date. We encourage you to check this page regularly to stay informed of any changes.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, you may contact us via the following methods:
Online support
Available 24/7 via the chat on manu.bi to answer your requests and provide quick assistance.
By email
support@manu.bi
For any questions regarding privacy or the management of your data.